Effective Date: 25/11/2024

At Kisan Upwala, we strive to ensure that our customers have a seamless shopping experience. However, we understand that there may be circumstances where you may need to cancel an order or request a refund. Please read this policy to understand the terms governing cancellations and refunds.

1. Order Cancellation
   1.1. Cancellation by Customer
   Orders may be cancelled before they are shipped. Once the order is shipped, it cannot be cancelled.

To cancel an order, contact us at info@kisanupwala.com or call us at +91 9211201038 with your order details.

1.2. Cancellation by Kisan Upwala
We reserve the right to cancel an order in the following circumstances:

The product is out of stock or unavailable.

There are inaccuracies or errors in product pricing or description.

Payment issues or verification failure.

In such cases, you will be notified, and any payment made will be refunded.

2. Refund Policy

2.1. Eligibility for a Refund

Refunds apply under the following conditions:

The product delivered is damaged, defective or incorrect.

The product does not meet the description or quality standards mentioned on the website.

The cancellation request was made before the product was shipped.

2.2. Non-Refundable Cases

Refunds will not be provided for the following:

Products returned without valid reasons (e.g., change of mind after delivery).

Products not returned in their original condition or packaging.

3. Refund Process

Refund Request: To request a refund, email us at info@kisanupwala.com or call +91 9211201038 with your order details and reason for refund.

Verification: Once we receive your request, we will verify the issue and process your refund if eligible.

Refund Timeline: Refunds will be processed within 24 hours after approval. The amount will be credited to the original payment method.

4. Return Policy

Refund Timeline: Returns must be initiated within 24 hours of receiving the product.

Return Terms: The product must be unused, in its original packaging, and accompanied by proof of purchase.

Return Shipping: In cases where the return is due to a product defect or error on our part, we will cover return shipping costs.

5. Changes to this Policy

We may update this Cancellation and Refund Policy at any time. The revised policy will be effective from the date posted on our website.

6. Contact Us
   For any questions regarding cancellation or refund, please contact us:

Email: info@kisanupwala.com
Phone: +91 9211201038
Website: https://kisanupwala.com