Effective Date: 25/11/2024
At Kisan UP wala, we are committed to delivering fresh fruits and vegetables to your doorstep in a timely and efficient manner. Please read our Shipping and Delivery Policy to understand how we handle orders, shipping, and delivery.
- Delivery Areas
We currently deliver to specific locations in Ashok Vihar, New Delhi, 110052. Before placing an order, please ensure that delivery services are available in your area. - Order Processing
Order Confirmation: Once you place an order, you will receive an order confirmation via email or SMS with your order details.
Processing Time: Orders are typically processed within 24 hours business days after confirmation. - Delivery Timelines
Estimated Delivery Time: Orders are delivered within 24 hours depending on your location.
Delivery Schedule: We deliver orders between Morning 7 to 9 AM, Afternoon 1 to 3 PM, Night 5 to 7
Delays: While we strive to deliver on time, unforeseen circumstances (e.g., weather, traffic, or supply chain issues) may cause delays. In such cases, we will inform you promptly.
- Shipping Charges
Free Delivery: Orders above ₹500 qualify for free delivery.
Standard Charges: For orders below the minimum amount, a nominal delivery fee of will be applied at checkout. - Handling and Packaging
We ensure that all products are carefully handled and hygienically packed to maintain their freshness and quality during transit. - Failed Deliveries
Customer Unavailability: If you are unavailable to receive the delivery, our delivery team will attempt to contact you. After [mention number of attempts], the order will be canceled, and no refund will be issued for perishable items.
Incorrect Address: Ensure that your delivery address is accurate. We are not responsible for failed deliveries due to incorrect or incomplete addresses. - Inspection at Delivery
We encourage customers to inspect the order at the time of delivery. If any product is damaged or incorrect, please notify the delivery personnel immediately or contact us at info@kisanupwala.com or +91 9211201038. - Returns for Delivery Issues
If there are issues with the delivery, such as damaged, incorrect, or missing items, please contact us within 24 hours of delivery to resolve the issue. Refer to our Cancellation and Refund Policy for more details. - Contact Us
For questions or concerns regarding shipping and delivery, please reach out to us:
Email: info@kisanupwala.com
Phone: +91 9211201038
Website: https://kisanupwala.com